Terms of Service


These Particular Conditions of the Purchase Contract apply to online sales made through the montrey.com website (hereinafter, the ONLINE BOUTIQUE), of which Metales Preciosos Montrey SL (hereinafter MONTREY) is the owner, to customers who have their delivery address in Spain.

Precious Metals Montrey SL is a limited company with registered office at c / Tudela nº 1, Pamplona, 31003, Navarra, Spain with NIF B31623598, being one of its trademarks MONTREY. With registration number 98002481.

The use by the client of the services of the BOUTIQUE ONLINE presupposes, in any case, the acceptance of the Particular Conditions of the National Online Purchase Contract, in the version published by MONTREY, at the time of the purchase order.Therefore, it is convenient that the client read these Particular Conditions before proceeding to make a purchase, as well as the general terms and conditions of use of the portal.

In everything not provided for in these Particular Conditions of the national online purchase contract, it will be necessary to comply with the provisions of the general terms and conditions of use of the portal.


These particular conditions of online purchase apply to the purchase of any product present on the bijoya.com website made by consumers who have their delivery address in Spain.

The prices of each of the jewels and watches are indicated on the website on the date the order is placed.The prices are detailed in each article and include VAT.The amount of shipping costs and any other service is also specified and will be indicated to the customer in a detailed manner at the time the order is placed.

The online shopping service through the Portal regulated in these Particular Conditions only allows the purchase of products and services to users over 18 years of age and with a delivery address in Spain.

MONTREY reserves the right to cancel a user's access account if fraudulent, speculative or bad faith acts are detected in the use of this service.

MONTREY will modify and update, if it considers it appropriate, articles and prices in accordance with the company's commercial criteria.

In the case of the Canary Islands, the legally established indirect tax (IGIC) will be applied, which will be detailed prior to shipment.


Before contracting, the client will have at their disposal in the ONLINE BOUTIQUE the information regarding the procedures that must be followed for the conclusion of the electronic contract for the sale of products or services.The online purchase procedure consists of the following phases that are referred to in the online purchase process:

1.Purchase, 2.Data form, 3.Payment, 4.Confirmation, 5.Shipment.

MONTREY will archive the electronic document so that it is accessible to the client at a time after the conclusion of the Contract.The language in which the contract may be formalized is Spanish.

To modify your registration data or, where appropriate, those of the company you represent, you should go to the following address: info@montreyjoyeria.com.

Finally, during the online purchase process, you will be required to provide the data (eg, the delivery address) that are necessary to carry out the execution and control of the purchase (including the delivery of the product and the collection of the price).The billing information will be those that appear in the user's registration. MONTREY is not responsible for errors made by the customer in the data provided to us for the purchase, the customer must pay special attention when filling in the forms and without prejudice to the possibility of correcting said data after completing the purchase. purchase, when possible, at the following address: BIJOYA Jewelry, c / Tudela nº 17, Pamplona, 31003, Navarra, or if you prefer by phone: 948 15 00 86. With registration number 98002481.

If the customer enters erroneous data during the purchase process and its correction gives rise to expenses, MONTREY reserves the right to charge the user for said expenses or cancel the requested purchase.



The client of MONTREY products undertakes to use the portal diligently and in good faith, to satisfy the payment of the established price and is responsible for the veracity of the data provided required for the transaction.

The prices of each of the jewels and watches are indicated on the website on the date the order is placed and include taxes and fees.The customer may choose the means of payment at the end of the purchase process among the following:

  • Card payment: all credit and debit cards of the Visa and Mastercard, American Express brands are accepted.

  • Pay by Paypal.

  • Payment by transfer: the transfer will be made by the client's bank to the MONTREY account and then sending the receipt to info@montreyjoyeria.com.Once the payment is confirmed by the administration department, the product will be shipped.

For the payment process, MONTREY uses third-party services unrelated to MONTREY.Once the payment process (step 3 of the online purchase process) has been successfully completed, the contract will be understood to have been concluded and MONTREY will confirm such contracting by email within a maximum period of 24 hours.


Unless otherwise expressly established during the online purchase process, the procedure for delivering the MONTREY product or service acquired through the Service to the customer will be carried out according to the following steps:

The shipment will be made to the address indicated by the customer during the purchase process, as completed in step 2 (Data Form).

The shipment will be made through a courier service provided by a third party outside of MONTREY.

MONTREY undertakes to deliver the product paid for by the customer to the delivery address within 15 working days, although for reasons beyond the control of the company it may take longer.If it is a new work, the term may correspond up to 14 weeks.In the event of a delay of more than 14 weeks, MONTREY undertakes to notify the client within 48 hours and if he so wishes, MONTREY will proceed to refund the money.

If there is any problem in the processing of your order or in shipping, MONTREY will contact the customer to inform him of the incident.In any case, the client may also contact MONTREY to check the status of their order and the shipment at the following address info@montreyjoyeria.com and telephone number: 948150086.

Unless otherwise expressly established during the online purchase process, the shipping costs of the MONTREY product or service purchased through the Service will be fully borne by MONTREY.This policy applies only to shipments made within the peninsula.


The client has the right to withdraw from the contract within THIRTY calendar days following receipt of the article.

To formalize the withdrawal, the client must send to the email address info@montreyjoyeria.com, within the indicated period, the returns form that is included at the end of this section, indicating their willingness to withdraw, their data (including their number account) and those of the contract whose withdrawal you intend.

MONTREY will then contact the customer to manage the effective return of the product.

Once the withdrawal has been formalized and the item is returned together with its original packaging, the price will be returned in the shortest possible time, and in any case, within fourteen calendar days following the moment that MONTREY has learned of the customer's withdrawal. .

Online purchases do not accept changes in the model of the jewel, only returns of money with the original payment method.

Returns will not be accepted if the jewel has already been modified previously, that is, adjustments to a different size than the original and engraving of the jewel.

All payments received will be returned to you.The means used for the return will be through the same means of payment used in the purchase. MONTREY will not be responsible for the shipping costs incurred in the return process.


  • For the attention of BIJOYA Jewelry, c / Tudela nº 17, Pamplona, 31003, Navarra, Spain.

  • I hereby inform you that I am withdrawing from our sales contract (contract data) of the following good: (description as it appears on the website).

  • Ordered on …… and received on…

  • Customer name:

  • Customer address:

  • Customer account number for return purposes:

  • Client's signature: (only if this form is submitted on paper).

  • Date:


MONTREY offers its clients products and services of the highest quality.

The gold used to manufacture the pieces is of the first grade of 750 thousandths, the sterling silver of 925 thousandths, the platinum of the first law 950 thousandths.MONTREY diamonds are accompanied by their certificate.

Given the special characteristics of the products marketed by MONTREY in the ONLINE BOUTIQUE, there are slight differences between each product or service purchased, mainly due to the uniqueness and exclusivity of each and every one of the materials and stones used in its manufacture, which is , in addition, to a large extent, handmade.For this reason, no two MONTREY products are exactly alike and, in any case, it is inevitable that the product delivered to the customer differs slightly from that shown in the photographs included in the BOUTIQUE ONLINE purchase process (even if it had been the same).In no case, these differences will imply the delivery of products or services with poorer quality of materials than those expressly mentioned in the Portal.Likewise, the client is informed and is aware that the size of the photographs contained in the Portal does not correspond to the real size of the MONTREY products offered.

Therefore, the client is informed and expressly consents to these circumstances and differences, without them being the cause of termination of the Contract.

In any case, without prejudice to what is established at the beginning of the section, MONTREY products purchased by the customer through the purchase procedure established on the website have the legal guarantee of consumer goods, that is, their compliance with their description on the website and with these Particular Conditions.

The guarantee relating to those damages caused by improper use is excluded, as well as in general all those excluded by current European Union legislation.


The purchasers of MONTREY products can direct their complaints and claims to the following address: info@montreyjoyeria.com or BIJOYA Jewelry, c / Tudela nº 17, Pamplona, 31003, Navarra. With registration number 98002481.

MONTREY does not bear the postage costs for the after-sales service.


For any controversy derived from this online sales contract, the Spanish courts will be competent.Likewise, Spanish law (Consolidated Text of the General Law for the Defense of Consumers and Users) will be applicable in everything that is not provided for in this contract.

The European Commission offers a platform for alternative dispute resolution, which can be accessed from:   http://ec.europa.eu/consumers/odr/

MONTREY is not attached to any association and organization that offers an out-of-court dispute resolution system.


All content (including graphic design, source code, logos, texts, graphics, illustrations, photographs, trade names, trademarks or distinctive signs and any elements that appear on the Portal), unless expressly indicated otherwise, are owned exclusive to MONTREY or third parties.

No intellectual or industrial property rights are assigned to the client on the Portal or on any of its component elements, the reproduction, transformation, distribution, public communication, making available, extraction, reuse, forwarding or use being expressly prohibited to the client. of any nature, by any means or procedure, of any of them, except in cases where it is legally permitted or authorized by the holder of the corresponding rights.

The client may view and obtain a temporary private copy of the contents for their exclusive personal, private and non-collective use in their computer systems (software and hardware), provided that it is not for the purpose of developing collective or commercial or professional activities. .The client must refrain from obtaining, or attempting to obtain, the content by means or procedures other than those that in each case have been made available or indicated for that purpose or those that are habitually used on the Internet (provided that the latter do not involve a risk of damage or disablement of the Portal).The client must respect at all times all intellectual and industrial property rights on the Portal, owned by MONTREY or third parties.

In any case, MONTREY reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Portal, as well as the General Conditions or the corresponding Particular Conditions.


The online sales service will be available permanently 24 hours a day, although customer service is available from Monday to Friday from 10:00 a.m. to 1:30 p.m. and from 5:00 p.m. to 7:00 p.m. MONTREY informs the buyer that anomalies or interruptions in the availability or operation of the Service may occur due to causes not attributable to MONTREY (technical problems of Internet providers, telecommunications, problems in the buyer's terminal, etc.), so that the period to make the purchase may be extended.